For Support 24/7/365 – Call or Text 988 (Suicide and Crisis Lifeline), Call 844-345-4569 (Seasons Crisis/Talk Line)

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Upper Des Moines Opportunity Outreach (LIHEAP/LIHWAP)

Business Hours (Daytime, M-F)
https://www.udmo.com/counties/clay/

ddahm@udmo.com

712-262-7409
712-480-2381
19 W 10th St SW, Spencer, IA 51301

Crisis Energy Payments: For clients that are disconnected or in danger of being disconnected; Low Income Home Energy Assistance Program (LIHEAP): A federally-funded program, assists low-income homeowners and renters to meet the cost of home heating by providing a one-time payment to the heating utility. This program is NOT designed to pay your total winter heating cost. The Low-Income Household Water Assistance Program (LIHWAP) assists low – income homeowners and renters who are facing a loss of water service or have been disconnected already. Households can receive payment assistance for past-due charges.

Eligibility Criteria
LIHEAP: Applications from the general public are available November 1-April 30th. Meet income guidelines; Must have a heating and/or electric vendor, including an account number for the address you live at to receive the moratorium protection; Households with a member 60 years of age or older, those who are disabled and those in crisis can apply beginning October 1st. LIHWAP: Meet income guidelines; Have a water burden and a current water crisis: Already disconnected from water service, Received a disconnection notice, Is currently on a payment plan with the vendor and cannot make the next payment; Must prove Legal U.S. status
Instructions for Referral

Stop into the Clay County office or call 712-262-7409.

Important Notice: Care Connections of Northern Iowa Will Close Operations on June 30, 2025

As part of Iowa’s statewide reorganization of behavioral health and disability services, Care Connections of Northern Iowa (CCNIA) will cease all operations effective June 30, 2025. Clients will be transitioned to new service coordination under the awarded Administrative Services Organization and Disability Access Points.

Providers are requested to submit all final invoices for services rendered prior to July 1, 2025, no later than August 10, 2025.

If you are a client or provider and have questions, please contact your CCNIA service coordinator or call our office at 712-264-3945.

Visit Iowa HHS for statewide transition information: https://hhs.iowa.gov/initiatives/system-alignment/behavioral-health-service-system

CCNIA Closure Letter
CCNIA Close Out Notice