24-HR CRISIS LINE 844-345-4569 (Clay, Osceola and Palo Alto Counties)

24-HR CRISIS LINE 855-581-8111 (Kossuth, Winnebago and Worth Counties)

Call or text 988 for the Suicide and Crisis Lifeline

Contact

How to Reach Us

Contact Us:

215 West 4th St. Suite 6
Spencer IA 51301
712.264.3945

Referrals Can Be Sent To:

intake@nwiacc.org

Chief Executive Officer:

Melissa Loehr
712.264.3945 ext. 4
mloehr@nwiacc.org

Service Coordinators:

Anna Miller
Adults – Kossuth, Winnebago, and Worth Counties
712.264.3945 ext. 1
amiller@nwiacc.org

Marlee Christoffel
Adults & Children – Clay & Osceola Counties
712.264.3945 ext. 2
mchristoffel@nwiacc.org

Sandy Pelzer
Adults & Children – Palo Alto County
Children – Kossuth, Palo Alto, Winnebago & Worth
712-264.3945 ext. 3
spelzer@nwiacc.org

Therese Trojahn
Claims Processing
712.264.3945 ext. 5
claims@nwiacc.org

Send a Message

Important Notice: Care Connections of Northern Iowa Will Close Operations on June 30, 2025

As part of Iowa’s statewide reorganization of behavioral health and disability services, Care Connections of Northern Iowa (CCNIA) will cease all operations effective June 30, 2025. Clients will be transitioned to new service coordination under the awarded Administrative Services Organization and Disability Access Points.

Providers are requested to submit all final invoices for services rendered prior to July 1, 2025, no later than August 10, 2025.

If you are a client or provider and have questions, please contact your CCNIA service coordinator or call our office at 712-264-3945.

Visit Iowa HHS for statewide transition information: https://hhs.iowa.gov/initiatives/system-alignment/behavioral-health-service-system

CCNIA Closure Letter
CCNIA Close Out Notice